Tag Archives: presentations

Upcoming presentations: The #ILI2016 program is out and I am one of the Keynote speakers.

ILI2016

Smart libraries create smart communities – towards a visionary strategy for libraries. This is the title for my upcoming keynote at Internet Librarian International this October in London, UK.

The aim of #ILI2016 is helping the participants make a difference to their own organization, clients and communities. It is in the conference DNA to make this happen by being a forum for sharing ideas, learning new skills, hearing about new tools and technology, making unexpected connections, discovering practical solutions and exploring new and interesting approaches to librarianship.

I am looking forward to contributing to this with my keynote in which I will share examples of modern world challenges to which libraries are the solution and highlight how this creates the foundation for a clear strategy for libraries in 2016 and beyond.

I am also looking forward to keynotes by Stuart Hamilton and Mia Ridge and to participating in the conference and engaging with all the participants. The program is packed with fine presentations from skilled library and information professionals from all over the world. Check out the full program here. I hope to see you and learn with you at #ILI2016.

Pssst… The program is also available as a PDF

Open libraries: Self service libraries – The Danish way.

16456027771_09e3f04bf5_kAn “open library” is a library with a combination of hours staffed with professional librarians and hours with self-service.
That combination has proved itself successful because the result is more loans and lots of more visits to the library. In Denmark we have a lot of happy library fans using open libraries. Some are people who now use their local library instead of the main library. We know a lot of people commuting to jobs now have a better opportunity to use the library than they did before. We also know open libraries have reached people who did not use the library before. YAY new library members – How wonderful is that?

You have your own key to the library

My library in Guldborgsund in the southeastern part of Denmark consists of a main library and 5 branch libraries. The 5 branch libraries are open libraries and the main library will be as well from early 2017.
It is easy to use an open library. You simply lock yourself into the library with your library card and a pin code. You can use all the normal services at the library and check out books, music, games etc. at the self-service machines and of course meet with other people, learn, study and have a coffee. The open library is a community space with lots of opportunities.
The “opening” hours are 7 AM – 10 PM. At the smallest library we have 15 staffed hours each week. At the biggest branch library it is 23 hours.

The question people often ask is why do we dare to do this? Is there a lot of people stealing and making other kinds of trouble during self-service hours?
The answer is that there are less problems than we feared. People tend to gain ownership and take very good care of the library so there is very little trouble.
We combine radical trust with RFID technology that can tell us when people “forget to check out an item”. We always know who is in the building, and we use
video surveillance so we can see what has happened in the library – if necessary.

Strategy considerations

There are many things you need to consider when you expand the opening hours of a library and turn it into an open library.
These are some of the questions we have considered in Denmark regarding open libraries:

How can it be aligned with your library’s strategy?
How do you create a safe environment?
How do you encourage people to take care of the library?
How can the librarians be visible in the way they present books and other library materials during self-service hours?
How do you increase usability in order to make the open library attractive?
How can we encourage people to use the library as a local meeting space in the community?

We have used nudging theory in a project to try to be more present during the hours we are not there. Nudging experiments include encouraging people to help presenting books they liked to others and encouraging people to help each other at checkout machines.
We have good experiences with this and it has been a lot of fun working with nudging. (Note to self: Blog about nudging in libraries – would you read that?)

Facts

If you only have self-service hours and not staffed hours the use of the library declines (According to a national survey in Denmark in 2012).
One of the reasons we have so many open libraries in Denmark is because the alternative was to close them for good. The open libraries are a solution to keep them alive as  libraries and community spaces.

In Denmark 86 out of 97 library systems have open libraries resulting in 260 open libraries. Danish libraries have 32.000 open hours a year with 61 % being self-service hours. 

The “Open libraries” framework have  made our libraries even more active learning spaces in the community. It has given us a broader reach and thereby expanded our opportunity to do what libraries do everywhere: Make their communities smarter.

Note: I did a keynote on open libraries at the wonderful EDGE conference in Edinburgh, Scotland on 3rd March 2016. Here are my slides:


Gamification and libraries: Tools and examples

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Gamification can be a tool for libraries to engage and motivate the public to use the library – but like all other tools it is not a quick fix and must be used wisely.

In this article I share some tools and practical examples of how they have been used in libraries.

Storytelling:

Narratives are powerful. This is no secret to the library profession. The narrative element is also very important in games and is a way to engage people in the game.
Several gamification projects in libraries use this element. It is often combined with the game element Quest. A quest is the part of the story where you must solve some mysteries or puzzles to unlock more of the story.

Hidden Treasures:  A quest from Guldborgsund Public Library:

Guldborgsund Public Library invites local citizens and visitors of the city on interactive walks around the town as part of the project Hidden Treasures. Through their smart phone, ‘treasure hunters’ can have a new and different experience of the town and its history.

With the project Hidden Treasures Guldborgsund Public Library wants to meet people in the urban space in a fun and engaging way. The aim is to turn the local cultural and literary history into a vivid experience. Through a series of riddles and problems, the inquisitive-minded will hopefully see the town in a new light.

The interactive walks offer three different themes: a trip back to explorer and author Peter Freuchen’s Nykøbing Falster in the 1920s; an insight into the town when author Knud Romer grew up in the 1970s; and a contemporary tour with focus on local food from Falster.

Gamification elements used:

Narrative:
Each walk follows a narrative of a cultural person’s history and universe giving the participants knowledge about the city’s history and literary history as the walk and the story unfold.

Quest:
Each city walk is build up with a number of challenges you have to meet to move on in the walk and the story.

Progression:
There is a clear structure on the route of the walks and the game gives feedback on how people progress through the story.

Feedback:
The choices the players make trigger feedback from the game. “Great – The answer was correct. Continue towards the water tower to get the last question of your journey”

Leader boards:
Weekly leader boards at the library

Rewards:
People get a badge at the library when they finish the walk. All the walks end at the library.

Read more about Hidden Treasures at Tame The Web or visit the official site (in Danish)

Now for another example of a quest. This time from Singapore:

Quest of the Celestial Dragon:

Quest is a narrative written on the backside of beautifully illustrated collectible cards done in the same style as Japanese manga comics. The project’s vision is to make reading fun for kids through a game experience as opposed to forced reading like homework.

The cards are based on a story, titled Quest of the Celestial Dragon. It is a fantasy story where our protagonist, Ethan has the task to retrieve the eyes of a dragon statue and free the people of that world from evil doers who threaten to plunder them of their magic and culture. Already sounds exciting, right?

When you borrow books you get cards as a reward. When you collect all 60 cards you can read the whole story. The cards can also be used as trading cards since each card has points and power values. The project became a huge success since children encouraged each other to collect cards.

The NLB of Singapore also build upon Quest and arranged a writing competition and a drawing competition. Furthermore they had a dedicated website with extra downloads of drawings from the manga universe of Quest.

Thousands of children participated and millions of cards found the ways to the happy game players and readers making the project a huge success in engaging the children of Singapore to use the library.

Unfortunately the project is now off the web and it is hard to find a good link for further reading.

Gamification elements used:

Achievements:
Achievements reward the participants skills, luck or social interaction with other players. In Quest it rewards participation as you get cards each time you borrow a book, and the cards help you progress in the story.

Rewards:
The beautiful cards.

Progression:
Collect them all – get the whole story.

Narrative:
The story unfolds as a fantastic fantasy tale about good and evil and all other elements of a classic story and within a beautifully illustrated manga universe.

International Breakfast – At Aarhus Public Library DOKK1

“International Breakfast” is a service where foreign families are invited to eat breakfast together in the library, to have an experience with other newcomers and hopefully build a better network in the city.

Gamification was tested on the service as a method to create a greater desire among the participants to share knowledge, talk and have fun – together. There was a need to do this because the experience was that few participate did build new networks at the events.

Gamification elements used:

Competition:
Competition is a powerful gamification element. By participating in the game using skills or knowledge people can measure themselves against other teams or players.
In Aarhus the teams did compete on knowledge and it was made visual how well each team did with the Leader board of big soft LEGO bricks.

Cooperation:
Some challenges can only be solved (or be solved better) when you cooperate with other players. Teams cooperate to progress in the game or to beat other teams as in this case from Aarhus.
Cooperation was a powerful gamification tool to reach the goal of more social interaction between the participants in the international breakfast.

Feedback:
Visual feedback was used when each team got big LEGO bricks for each point to build a tower representing their status in the game.

What is in it for libraries?
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Gamification will appeal to people who like the game environments. Of course this is a very diverse group but since libraries often present themselves in a non-gamified way this approach can inspire and engage citizens that do not normally use the library.
Therefore it is important that both the game design is very good and also that the things that are gamified are relevant for the people experiencing the gamified library service and the library’s core tasks and mission.

The gamified library service is a story that wants to be told. It is often not aligned with the way media usually speaks about libraries, so it is a way to create a new narrative about our creative and inspiring libraries.

It is also a lot of fun. You will learn a lot and so will the rest of the staff at your library, and it is a way to actively support learning in the community in a fun and engaging way.

If you have a favorite example of a library gamification project please share it with me, and tell me more about your own projects for the updated version of this blog post. And remember: it is perfectly safe to try this at home. Have fun!

My slides from a presentation in Madrid, Spain: 15th December 2015 for: VIII Jornada Profesional de la Red De Bibliotecas del Instituto Cervantes: «Gamificación: el arte de aplicar el juego en la biblioteca»

 

Libraries as Strategic Learning Institutions – Workshop at #CILDC

CIL15_Hearme_ButtonChange is happening fast in our societies these years. For libraries the environment around us and the need for information has been changing a lot going from the industrial society over the information society to the knowledge society.
Countries around the globe compete not only on low cost but also on the knowledge level of their populations. Libraries are more important than ever. Libraries support learning on all levels in our communities every day. Both formal learning and informal learning.

To be even more relevant as the learning hub of the community in the future we need to upgrade our skills about how people learn, unlearn and relearn. It is said that the loosers of the future are the poeple who can not learn, unlearn and relearn. Libraries are the right institutions to bridge the learning divide.

Here are my slides from todays workshop. Thanks to everyone who showed up and shared their knowledge  – It was a pleasure learning with you.

Libraries and Learning: Upcoming presentations – See you soon USA and #CILDC

CIL15_Hearme_ButtonLibraries make their communities smarter. This is one of my core beliefs as a librarian and it is what motivates me and gives meaning to the work I do. I know that libraries all over the world work hard every day to bridge the digital divide, support students learning and read to children and thereby giving them a love for and understanding of language to name just a few examples.

One of the reasons I am beyond excited to be a part of Computers in Libraries 2015 is that I am looking very much forward to sharing my thoughts about the library as a strategic learning hub in the community and to share my own learnings from 23 Mobile Things and other library learning projects and learn more myself from the participants in my workshop and session on 23 Mobile Things. These are, as stated above, themes that are very dear to me.
I am also looking forward to meeting up with a lot of people I have known for a long time online, – and it will be my first visit to the USA (Holiday in New York after the conference).
If you are at Computers in Libraries conference I hope to get the chance to meet you and talk libraries with you.

Here is what you can expect from my workshop on Libraries as Strategic Learning Institutions:
Libraries are about enabling people in our communities to learn, unlearn, and relearn. This workshop has a focus on the library as a strategic learning institution that makes the community smarter. Learn more about 23 mobile things and how you can build your own mobile learning experience for staff and customers or members. Take part in a discussion about how we frame the library as an important way to make the community smarter, and find out more about current trends in learning that affect our libraries and the way we enact with people who want to learn

In my presentation on 23 Mobile Things – This will be my focus:
This session explores the potential of mobile tools for delivering library services. It uses the 23 things framework for structuring a learning experience for library staff and customers or members. Learn how to create your own community learning experience, delve into the mobile library world, share experiences with your colleagues and be energized to try new learning methods in your community.

I will also be part of the panel: Decades of Innovation & Tips for the Future
With these smart people:
Marshall Breeding, Independent Consultant, Founder of Library Technology Guides
Jason Griffey, Founder & Principal Consultant, Evenly Distributed LLC
Meg Backus, IT Manager, Anchorage Public Library
Darlene Fichter, GovInfo Librarian, University of Saskatchewan Library

Libraries have experienced incredible change since the first small Computers in Libraries Conference thirty years ago. The realm of library technology likewise has seen dramatic transformation. Breeding, whose career has paralleled CIL, highlights some of the interesting, amusing, and important touchstones marked by this important annual conference. He offers tips on how to stay relevant over time through continual innovation! A panel then presents some technologies we need to be watching over the next few years!

Read more about me at #CILDC

My slides from Bergen, Norway: Global librarianship, Digital skills & 23 Mobile Things

I was lucky to have the chance to speak to and talk to Norweigan librarians at Neptunseminaret in Bergen today – Thanks for having me. Since Scandinavian languages are very alike (Finland excluded!) – A lot of the slides are in Danish and a few in English.